1st class post and Royal Mail | footpedals.net

1st class post and Royal Mail

Many of our customers use 1st class post for their orders because it is usually convenient, the postman comes to your house every day, and it is relatively convenient to pick up your package if they can't deliver it. However it can go wrong.

Millions of items of mail go missing every year; it is nothing short of a scandal. It is likely that some items actually are lost - sacks in corners of dusty offices, sent abroad instead of Aberdeen, but many more are stolen by postal staff. We all know it's true.

You might think "Signed For" (recorded delivery) is a safer option, but not really: Signed For items are not given any special treatment and travel in the same sacks as ordinary first and second clas mail until they reach the delivery office (your local "sorting" office.) These items can still be stolen or lost at many points in their journey. Signed For also draws attention to items which may have extra value, and could make their security worse than an anonymous, unmarked packet. Signed For may also be less convenient for the receiver, having to be there to sign for the package instead of it being put through the letter box if they are not at home.

Several of our 1st class packages have not been delivered since the beginning of June 2013 and have been "lost". Our customers are understandably unhappy about this: they wait for their goods day after day, and blame us when it doesn't arrive. What can we do? We give our mail to Royal Mail and trust them to deliver it.

Probably 90-95% of our first class deliveries are trouble-free, but 5-10% are not. If you are willing to take the chance then choose 1st class post for your delivery option; if you want more certainty UPS is the best option, but someone has to be there to sign.

(Special Delivery is the Royal Mail overnight service - more expensive than UPS, but an earlier guaranteed time. SD is okay, but sometimes they don't get processed on the day of posting and arrive a day late. We would estimate 5-15% of our SD items get delivered late.)

You may wonder why we can't use 2nd class post for foot pedals? Easy - they are too heavy for the 1000g maximum for 2nd class.


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